Orders & Questions : shop.wl33@gmail.com
Phone : +6017 215 8664

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Shipping & Refund Policy

A. Privacy Policy
This document contains the privacy practices for www.WL33.com , the web site of Wheel Love Sdn. Bhd. Store (the Site”). Wheel Love Sdn. Bhd. (the “Merchant”) takes its obligation to guard your privacy seriously. The purpose of this privacy policy is to inform you about the information that is collected about you, how the Company may use and disclose the information that is collected, and how information can be corrected or changed.

1. Information Collected and Use of Information
(a) Personal Information. From time to time, we may ask you to provide to us certain information by which you may be identified, such as your name, title, addresses, telephone number, e-mail address and similar information. This information will be referred to in this document as “Personal Information”. You may decline to provide this Personal
Information, but may thereby be unable to participate in certain activities or opportunities offered on the Site. (i) Our use of this Personal Information. We may use this Personal Information in a number of ways, including for the purpose for which it was provided, to contact you about this Site, and to inform you about our and other companies’ products and services in which we hope you might be interested. If you do not want us to contact you with information about Merchant’s products or services, then please complete the opt-out selection as set forth in Paragraph 2(c) below. (ii) Our necessary disclosure of this Personal Information. We may disclose Personal Information to third parties as necessary to carry out the purposes for which you provided the information (such as to send you a product you ordered) and as required by law as we deem necessary or appropriate (such as the names and addresses of contest or sweepstakes winners, to law enforcement officers, or pursuant to subpoena or court order) and we may also disclose this Personal Information to third parties to assist in endeavoring to avoid harm to persons or property.
(iii) Our disclosure to third parties for marketing and other commercial use. We may also disclose and, indeed, sell
this Personal Information to third parties for their commercial, research and marketing purposes. If you do not wish to allow us to disclose your Personal Information for these purposes, then please complete the opt-out selection as set forth in Paragraph 2(c) below.
(b) Correspondence from you. Included in the definition of Personal Information is information by which you may be
identified in correspondence or e-mails that you send to us.
(c) Non-personal Information. We may use and disclose to others information about you and your use of the Site by
which you are not identified, such as the type of browser you use, the files you request, the URL and geographic
location from which you request information, the URL that you came from and go to and similar information, and
information compiled in the form of statistical, demographic, or aggregated information about visitors generally to the Site. This information is referred to in this document as “Non-personal Information.”
(d) Cookies. We do utilize “cookies” on our Site. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any Personal Information, but they do enable us to store items in your shopping cart between visits, for example. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent use of cookies. Even without a cookie, you can still use most of the features in our online store and Site, including placing items in your shopping cart and purchasing them.

2. Correction of Deletion of Your Information
(a) Requesting information. You can request details of Personal Information compiled about you by contacting the Merchant at shop.wl33@gmail.com.
(b) Correcting such information. You may correct such information by informing the Merchant at shop.wl33@gmail.com of the corrections that need to be made.
(c) Opt-Out Provisions. As discussed above in Paragraph 1(a)(i), you may request that the Merchant not contact you with goods, services, opportunities or information that may interest you by contacting us at shop.wl33@gmail.com or, as discussed in Paragraph 1(a)(iii), you may request that the Merchant not disclose your Personal Information to any third party for their marketing, research or commercial use by contacting us at shop.wl33@gmail.com. In addition, you may ask us to delete your Personal Information from our database of Personal Information of users of the Site by contacting us at shop.wl33@gmail.com.

3. Links to Other Sites. The Site may provide links to other Web sites. Please be aware that once you leave the Site and enter another Web site, you may be subject to different privacy practices and policies over which the Merchant has no control and for which the Merchant is not responsible. Please use prudence in utilizing such links and in disclosing any personal information on those sites.

4. Interactive Portions of the Site. Please be aware that when you provide information on comments, reviews, bulletin boards, chat rooms and similar interactive portions of this Site, you are making such information available to others. Please use prudence and good sense when participating in such interactive portions of the Site. To the extent others post their information in such interactive settings, you agree to use such information only to the extend and for the purpose permitted by such person.

5. Changes to Privacy Policy. The Merchant may change this privacy policy at its discretion provided that any such change is posted on this Site. If due to such changes you decide that you want to delete your Personal Information from our database of Personal Information of users of the Site, please notify us as set forth in Paragraph 2 above.

6. Questions about this Privacy Policy. If you have any questions about this privacy policy, please contact the Merchant via email at shop.wl33@gmail.com or by mail at: Wheel Love Sdn. Bhd. Ground floor, 28, SS15/4, 47500 Subang Jaya, Selangor, Malaysia.

B. Shipping Policy
We aim to deliver within the time agreed upon at purchase. The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts:

(a) Processing time for an item is the time from when you submit your order to when the item leaves the warehouse. We take 2 working days to process your orders.

(b) Shipping time is from when the item leaves the warehouse to when it arrives at your door and it varies by shipping methods. We offer the following shipping methods for most items:
-Courier (2-3 working days, for domestic Malaysian Orders)

Please note:
-Shipping methods cannot be changed once your order has been placed -Weather-related shipping delays are not within our control.

When Can You Expect Your Order to Arrive
Once your products shipped out, you will be given a Tracking ID via email to track your order. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

C. Refund and Return Policy
Products sold are not refundable or returnable.

D. FAQ
How does the credit card transaction work?
1. The customer (you) shops at merchant website and select credit card as payment
option during checkout process.
2. The customer enters the credit card details required at a secure payment page
powered by MOLPay gateway.
3. The customer is required to enter one-time password (OTP) at bank’s page to
authenticate the online purchase.
4. The transactions will be sent through secure credit card payment network for
approval.
5. The credit card issuer approves the transaction with approval code.
6. Payment has been made successfully to merchant.

Why is the “MOLPay” name stated in my card statement?
We have appointed MOLPay as our third party payment gateway to process online
transactions.

Who is MOLPay?
MOLPay is a third party payment gateway that being authorized to process payment
transactions of credit card, internet banking, e-wallet & cash payment. MOLPay is notified by
BNM under Malaysia Payment System Act 2003. For more info, please visit
www.molpay.com.

How secure is the MOLPay payment gateway?
All communication between you can MOLPay are encrypted using a 256-bit SSL connection. MOLPay services are scanned and certified by Hacker Safe & SiteLock everyday. MOLPay services comply with the global data security standard – Payment Card Industry: Data Security Standard (PCI-DSS). To protect both cardholder and merchant, MOLPay has implemented 3D-Secure environment (Verified by VISA & MasterCard SecureCode) for its credit card payment processing. Besides, MOLPay does not store any cardholder’s sensitive data and information.

What is 3D-Secure?
3D-Secure is a service facilitated by VISA and MasterCard that lets you transact online securely using your credit card. This service is available on our website. Both Verified by VISA (VBV) & MasterCard SecureCode (MSC) introduce password protection during an Internet purchase to authenticate the customer. The goal of VBV/MSC is to create the same trust and confidence amongst merchants and customers that exist in a face to face shopping environment.

What are the benefits of 3D-Secure?
VBV/MSC provides added assurance by authenticating you while using your Visa/MasterCard credit card to make payments online. You can be assured that any online merchant giving VBV/MSC service is a legitimate commercial entity. A private code means added protection against unauthorised use of your credit card when you make payments online.

How to get my password for 3D-Secure?
Most of the banks are leveraging on one-time-password (OTP) technology, allowing the card holders to receive the unique password via their registered mobile number with their credit card issuer. The way of getting the password may vary from bank to bank. For further clarification, please speak to the customer service officer of your credit card issuing bank.